When I let you know of the problem with our foul air line, I thought I was just giving you a heads up so you could monitor the situation to defend a latten defect claim if one evolved.  To take the bull by the horns, investigate the problem, under take the required training to make the repairs and them make the repairs when, at best, Overaa responsibility is minimal is the reason I’m always honored to provide recommendations for you when asked. 
As I tell people, I have had the lucky opportunity to work with a lot of good contractors over the years but Overaa is a head and shoulder above all others I have worked with.  This is a perfect example as to why.  Thank You.